Terms and conditions
Your continued use of our platform signifies your acceptance of these terms and conditions.
1. The Service
Service Illustration
​AssistifAI is a cloud-based artificial intelligence service provider for customer support, sales, and user engagement (the "Service"). Anything the Customer (including Users) configures, customizes, uploads, or otherwise utilizes through the Service is considered a "User Submission." Customer is solely responsible for all User Submissions it contributes to the Service. The Service may include templates, scripts, documentation, and other materials that assist Customer in using the Service ("AssistifAI Content"). Customers will not receive or have access to the underlying code or software of the Service (collectively, the "Software") nor receive a copy of the Software itself.
Subscription
​Under this Agreement, the Customer may subscribe to the Service and is granted the right to access and use it as outlined in ordering screens agreed upon by both parties via AssistifAI’s website or service portal. These ordering screens reference this Agreement and specify the subscription’s business terms (“Order(s)”). Each subscription remains active for the duration specified in the corresponding Order (“Subscription Period”). Access and usage of the Service are strictly limited to individuals authorized by the Customer and may only be used for the Customer’s internal business operations, excluding any benefit to third parties (“Users”).
AssistifAI's Ownership
AssistifAI retains full ownership of the Service, Software, AssistifAI Content, Documentation, and all other materials provided to the Customer (collectively, the “AssistifAI Materials”). AssistifAI holds all rights, title, and interest, including intellectual property rights, in the AssistifAI Materials, as well as any related underlying technology, updates, enhancements, modifications, or derivative works. No rights or licenses are granted to the Customer beyond those expressly stated in this Agreement, and all remaining rights are reserved by AssistifAI.
Permissions
The Service includes customizable settings that allow Users to grant permissions to others for various tasks within the platform (“Permissions”). The Customer is solely responsible for setting and managing all Permissions, including determining which Users can assign them. AssistifAI holds no responsibility for managing Permissions and assumes no liability for any Permissions configured by the Customer or its Users.
The Customer may extend access to its Affiliates, with all rights and obligations under this Agreement applying to them as well. The Customer guarantees full responsibility for any breaches by its Affiliates and affirms its authority to negotiate this Agreement on their behalf. Additionally, the Customer remains accountable for all payment obligations, whether arising from its own use of the Service or that of its Affiliates. Any claims made by an Affiliate against AssistifAI must be initiated by the Customer.
​An “Affiliate” refers to any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” signifies ownership of more than fifty percent (50%) of voting shares or equity interests.
​AssistifAI is a cloud-based artificial intelligence service provider for customer support, sales, and user engagement (the "Service"). Anything the Customer (including Users) configures, customizes, uploads, or otherwise utilizes through the Service is considered a "User Submission." Customer is solely responsible for all User Submissions it contributes to the Service. The Service may include templates, scripts, documentation, and other materials that assist Customer in using the Service ("AssistifAI Content"). Customers will not receive or have access to the underlying code or software of the Service (collectively, the "Software") nor receive a copy of the Software itself.
Subscription
​Under this Agreement, the Customer may subscribe to the Service and is granted the right to access and use it as outlined in ordering screens agreed upon by both parties via AssistifAI’s website or service portal. These ordering screens reference this Agreement and specify the subscription’s business terms (“Order(s)”). Each subscription remains active for the duration specified in the corresponding Order (“Subscription Period”). Access and usage of the Service are strictly limited to individuals authorized by the Customer and may only be used for the Customer’s internal business operations, excluding any benefit to third parties (“Users”).
AssistifAI's Ownership
AssistifAI retains full ownership of the Service, Software, AssistifAI Content, Documentation, and all other materials provided to the Customer (collectively, the “AssistifAI Materials”). AssistifAI holds all rights, title, and interest, including intellectual property rights, in the AssistifAI Materials, as well as any related underlying technology, updates, enhancements, modifications, or derivative works. No rights or licenses are granted to the Customer beyond those expressly stated in this Agreement, and all remaining rights are reserved by AssistifAI.
Permissions
The Service includes customizable settings that allow Users to grant permissions to others for various tasks within the platform (“Permissions”). The Customer is solely responsible for setting and managing all Permissions, including determining which Users can assign them. AssistifAI holds no responsibility for managing Permissions and assumes no liability for any Permissions configured by the Customer or its Users.
The Customer may extend access to its Affiliates, with all rights and obligations under this Agreement applying to them as well. The Customer guarantees full responsibility for any breaches by its Affiliates and affirms its authority to negotiate this Agreement on their behalf. Additionally, the Customer remains accountable for all payment obligations, whether arising from its own use of the Service or that of its Affiliates. Any claims made by an Affiliate against AssistifAI must be initiated by the Customer.
​An “Affiliate” refers to any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” signifies ownership of more than fifty percent (50%) of voting shares or equity interests.
2. Financial Terms
Fees and Payment
Users must pay applicable fees for the use of the Service as outlined in the subscription plan or purchasing agreement. All fees are non-refundable unless expressly stated otherwise in a separate agreement or refund policy. Payments must be made through approved methods specified by AssistifAI. Any failure to process payments may result in suspension or termination of the service. Late payments may incur interest charges at a rate of 1.5% per month (18% per annum) or the maximum amount permitted by law, whichever is lower.
Users must pay applicable fees for the use of the Service as outlined in the subscription plan or purchasing agreement. All fees are non-refundable unless expressly stated otherwise in a separate agreement or refund policy. Payments must be made through approved methods specified by AssistifAI. Any failure to process payments may result in suspension or termination of the service. Late payments may incur interest charges at a rate of 1.5% per month (18% per annum) or the maximum amount permitted by law, whichever is lower.
Subscription & Renewal
​The Service is available on a subscription basis with terms outlined in the corresponding order ("Subscription Period"). Subscriptions will automatically renew unless canceled before the renewal date. Customers must manage their renewal settings to prevent unwanted charges. Price adjustments for future subscription periods may be made at the company's discretion, with prior notice provided.
​The Service is available on a subscription basis with terms outlined in the corresponding order ("Subscription Period"). Subscriptions will automatically renew unless canceled before the renewal date. Customers must manage their renewal settings to prevent unwanted charges. Price adjustments for future subscription periods may be made at the company's discretion, with prior notice provided.
Taxes
​All fees are exclusive of taxes, duties, and levies. Customers are responsible for any applicable taxes associated with their purchase, including VAT, GST, HST, sales tax, or other governmental charges. If AssistifAI is required to collect taxes on behalf of authorities, they will be added to the final invoice.
​All fees are exclusive of taxes, duties, and levies. Customers are responsible for any applicable taxes associated with their purchase, including VAT, GST, HST, sales tax, or other governmental charges. If AssistifAI is required to collect taxes on behalf of authorities, they will be added to the final invoice.
Refunds & Cancellations
Refund eligibility is subject to specific conditions, such as service malfunction or non-performance of promised features. No refunds are provided for early termination by the Customer unless explicitly agreed upon in writing. Customers may cancel their subscription at any time, but access to services will continue until the end of the current Subscription Period.
Refund eligibility is subject to specific conditions, such as service malfunction or non-performance of promised features. No refunds are provided for early termination by the Customer unless explicitly agreed upon in writing. Customers may cancel their subscription at any time, but access to services will continue until the end of the current Subscription Period.
Financial Liability & Limitations
Refund eligibility is subject to specific conditions, such as service malfunction or non-performance of promised features. No refunds are provided for early termination by the Customer unless explicitly agreed upon in writing. Customers may cancel their subscription at any time, but access to services will continue until the end of the current Subscription Period.
Refund eligibility is subject to specific conditions, such as service malfunction or non-performance of promised features. No refunds are provided for early termination by the Customer unless explicitly agreed upon in writing. Customers may cancel their subscription at any time, but access to services will continue until the end of the current Subscription Period.
3. User Eligibility
​To use our services, you must be at least 18 years old and possess the legal capacity to enter into agreements. Organizations using our services must ensure that their representatives comply with these Terms.
4. Account Registration & Security
​Users must register an account, provide accurate, current, and complete information, and maintain account credentials security. The Customer is entirely responsible for any and all activities that occur under their account. Unauthorized access or misuse of accounts must be reported immediately and may result in immediate platform termination.
5. Usage Guidelines
​You agree not to misuse our AI services for illegal, unethical, or harmful activities. You shall not attempt to reverse-engineer, modify, duplicate, or exploit the underlying AI models beyond their intended purpose via our user interface. You are entirely responsible for ensuring that your platform workflows and AI configurations comply with all applicable local, national, and international laws.
6. AI Telephony & Communications Compliance
​If your use of the Service includes automated voice agents, outbound dialing, virtual telephone numbers, or SMS capabilities (collectively, "AI Telephony"), you explicitly agree to the following safety and regulatory mandates:
- ​No Emergency Services: You are strictly prohibited from using AssistifAI's infrastructure to place calls or route communications to emergency response services, including but not limited to 911, 112, 999, or local law enforcement and medical care facilities.
- Consent & Anti-Spam Regulations: You assume sole legal liability as the initiator of any communication sent via the platform. You warrant that you have obtained explicit, verifiable prior express written consent from end recipients in strict compliance with the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), and other applicable regional telecommunication rules.
- ​Mandatory AI Disclosure & Opt-Outs: You must configure outbound voice agents to state clearly and conspicuously at the beginning of the interaction that the recipient is speaking with an artificial intelligence assistant. Your voice agents must immediately process and log interactive opt-out commands (e.g., "Stop", "Don't call again").
- Call Recording Consent: You are solely responsible for adhering to local recording laws (single-party or all-party consent requirements) if you activate call recording or transcription features.
7. Data Privacy & Security
​We respect your privacy and handle data in accordance with our Privacy Policy. By using the service, you agree that certain data may be collected, stored, and processed securely to maintain application functionality, monitor system health, and improve core service performance.
8. Intellectual Property Rights & AI Outputs
​All underlying algorithms, software, trademarks, proprietary templates, and platform infrastructure remain the exclusive intellectual property of AssistifAI Inc.
​AI Output License: Regarding content generated by the AI service in response to your prompts ("Outputs"), AssistifAI hereby grants the Customer a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such Outputs within the ordinary course of their internal business operations and client interactions. Customers may not bundle, resell, or distribute raw AI outputs as a standalone competing AI software platform.
9. Limitations & Liability
​Our AI services provide probabilistic automation and recommendations; they should not be considered absolute, infallible, or error-free. We are not liable for any financial, operational, brand, or legal outcomes resulting from actions taken by AI-configured workflows. The service is provided "as is" and "as available," without express or implied warranties of any kind.
10. Modification of Terms
We reserve the right to modify these Terms at any time. Material updates will be communicated through our platform UI or via your registered email. Continued use of the platform following an update constitutes definitive acceptance of the revised Terms.
11. Termination & Suspension
​We reserve the right to suspend or terminate platform access without prior notice for violations of these Terms, non-payment, detected high-risk malicious activity, or to protect the technical and legal security of our communication networks.
12. Governing Law & Jurisdiction
​These Terms, along with your access to and use of the platform, are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Toronto, Ontario.
13. Contact Information
For inquiries regarding these Terms, reach out to: 📧 support@assistifai.me
AssistifAI automates your workflows and delivers exceptional voice and chat-based customer support helping your business grow faster, save time, impress clients, and stay ahead of the competition.
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AssistifAI automates your workflows and delivers exceptional voice and chat-based customer support helping your business grow faster, save time, impress clients, and stay ahead of the competition.